When Extreme Programming
									(XP) was first introduced to the VCAPS project at Ford there were no automated acceptance tests. It took a while
									to add coverage. We added tests for all new functionality and old functionality as it required changes. After about
									a year we had an estimated 40% covered by tests and the trouble ticket count dropped by 40% as well. We don't consider
									this a coincidence. 
									 But the customers had noted
									a different effect. By trapping bugs before they reached the production environment there were far fewer emergency
									production releases. Previously, it was not uncommon to release to production a couple times a day for a couple
									days due to bugs that | 
								required an immediate fix. The acceptance tests improved the quality of the system to a point where a production
									release was rarely re-released because an emergency fix was required.  
									 The customers experienced
									this as a system with a far greater feeling of stability. They had more confidence in the system and us. The customers
									also noticed that with fewer releases there was a large drop in spurious bugs often caused by quick and dirty fixes.
									  
									 
									   
									 eXPerience Software |